Warranty Policy

Warranty Policy

 ESIGNLAB LLC  warrants to the original purchaser that  ESIGNLAB LLC 's products (the "Products") are free from defects in materials and workmanship for a period of three (3) years from the date of original purchase.  ESIGNLAB LLC 's obligation under this warranty is expressly limited to supplying replacement parts, at its sole option, any product which  ESIGNLAB LLC , in its sole judgment  and discretion, determines contained a defect in materials or workmanship at the time of shipment from  ESIGNLAB LLC . ESIGNLAB LLC 's products (the "Products") believed to be a manufacturing defect will be repaired or replaced upon investigation of the issue. All the accessories such as remote, Bluetooth device, Wifi device, PC cable, brackets, and etc. are not covered by this warranty. This warranty does not include on-site service or removal and re-installation costs. Only defective parts are covered for 1 year from ( 'ship date' = 'warranty activation'). In-Factory Labor(ESIGNLAB LLC 's factory location)  is covered for 3 years from ('ship date'='warranty activation').  Exceptions: 1. Less than 2% of dead LED lamps is considered acceptable and is not covered under warranty. 2. Shipping both ways not covered. This warranty is valid only on  ESIGNLAB LLC  products and is subject to the limitations and exceptions listed below.

 This LIMITED WARRANTY IS EXCLUSIVE, IS  ESIGNLAB LLC 's ONLY WARRANTY, AND IS EXPRESSLY IN LIEU OF ANY OTHER EXPRESS OR IMPLIED WARRANTIES. ESIGNLAB LLC HEREBY DISCLAIMS ANY AND ALL OTHER WARRANTIES AND WARRANTIES THAT MAY BE IMPLIED BY LAW, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, AND OF FITNESS FOR A PARTICULAR PURPOSE OR SPECIFIED USE. TO THE MAXIMUM EXTENT PERMITTED BY LAW,  ESIGNLAB LLC , ITS SUBSIDIARIES, AND PARENTS SHALL NOT BE RESPONSIBLE FOR AND HEREBY DISCLAIMS ALL LIABILITY FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES INCURRED BY YOU OR ANY OTHER PERSON OR ENTITY HOWEVER CAUSED, WHETHER Y TH ENEGLIGENCE OF  ESIGNLAB LLC  OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, ANY LIABILITY (i) FOR LOST REVENUES, LOST PROFITS, LOSS OF USE, OR ANY OTHER COMMERCIAL LOSSES OF ANY TYPE; (ii) FOR INJURY TO OR DEATH OF ANY PERSONS IN CONNECTION WITH THE PRODUCTS; AND (iii) LIABILITY WHICH YOU HAVE TO ANY OTHER PERSON, IRRESPECTIVE OF WHETHER SUCH LIABILITIES WOULD OTHERWISE. ALL RIGHTS GRANTED TO YOU UNDER THIS LIMITED WARRANTY ARE CONDITIONED UPON AND SHALL ONLY ARISE IF THEY ARE EXERCISED IN THE MANNER DESCRIBED BELOW, AND ARE LIMITED TO THE ONE, SOLE AND EXCLUSIVE REMEDY OF REPAIR OR REPLACEMENT, AS SPECIFIED HEREIN.

If any person or entity other than  ESIGNLAB LLC  repairs or replaces parts on the Products without the prior written consent of  ESIGNLAB LLC , this limited warranty shall be void with respect to the part or component of the Products so repaired or replaced, and with respect to any other part or component related thereto. ESIGNLAB LLC  will provide quick service for replacing key parts in need of replacement. If a customer need replacement part(s) once a credit card number is provided for security. Then the customer shall send the defective part(s) back to ESIGNLAB LLC within 30 days or the customer’s card will be charged for the full value of the replacement part(s). This service allows the customer to get the sign back in working condition quickly and decreases display downtime.

 For a warranty claim to be valid, you must give full and reasonable written notice to  ESIGNLAB LLC  of the defect within the (3) years of  ESIGNLAB LLC 's limited warranty. On receipt of any such written notice,  ESIGNLAB LLC  will, as soon as reasonably practicable, cause to be repaired (or, at the sole option of , have replaced) the defect(s) identified by the notice.  ESIGNLAB LLC 's SOLE RESPONSIBILITY IS TO REPAIR OR REPLACE SUCH DEFECTIVE ITEMS OF WHICH  ESIGNLAB LLC  SHALL HAVE RECEIVED TIMELY AND PROPER NOTICE AS PROVIDED HEREIN. ALL REPAIRS PERFORMED BY  ESIGNLAB LLC  AND ALL REPLACEMENT OF PARTS BY  ESIGNLAB LLC  SHALL BE SUBJECT TO THE SAME LIMITED WARRANTY PROVIDED HEREIN AND THE SAME DISCLAIMERS OF OTHER WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE DISCLAIMER OF ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR SPECIFIED USE AND THE DISCLAIMER OF LIABILITY FOR ANY AND ALL INCIDENTAL OR CONSEQUENTIAL DAMAGES.

THIS WARRANTY DOES NOT COVER: malfunction, defect, failure, or damage (i) caused by or resulting from impact, mishandling, tampering, or use contrary to the applicable instruction manual; (ii) arising from ordinary wear and tear, wind, fires, storm, earthquake, incorrect power line voltage, inadequate or improper lighting, adverse weather conditions or other acts of God or nature, your or operators abuse or neglect, misuse, accident or mishap; (iii) arising from shipping; (iv) arising from work, repairs or alterations performed by others than  ESIGNLAB LLC ; (v) routine cleaning, normal cosmetic and mechanical wear and tear; and/or (vi) parts or accessories manufactured by persons other than  ESIGNLAB LLC  and warranted by such persons. THIS WARRANTY DOES NOT COVER: 'phone or on line technical support' starting from 2nd years from the original purchasing date. Our tech support from the our service center via telephone or on line only will provide free service for one year from the original purchasing date. After one years of phone or on line technical service period has been expired you need to buy extended service for $250 per one year in order to get technical support from our service center. Otherwise, we provide on line materials for free which are located in our web site(http://esignlab.com/pages/technical-chart) and our YouTube channel (https://www.youtube.com/channel/UCv9sVObnktq9Ijbcobsct9Q)

You acknowledge and agree that this limited warranty is exempt from the provisions of the Magnuson-Moss Federal Warranty Act. other than as set forth herein, no agent, employee, or representative of  ESIGNLAB LLC  has any authority to bind  ESIGNLAB LLC  to any other warranty, or to make any other representations or affirmations concerning the Products or any parts thereof. No affirmation, representation, or warranty made by any agent, employee or representative of  ESIGNLAB LLC , shall be binding upon  ESIGNLAB LLC  unless the same is specifically included within this agreement. 

To return a Product for repair, your contact information and the following information is needed:

 Model Number·

 Date of Purchase (a copy of the original purchase receipt must be included with the returned product)·

 Detailed description of the defect or malfunction (this helps ensure our technicians can replicate the symptom) Returned Products must be properly packaged, insured, and shipped prepaid. Be sure to include a copy of the purchase receipt with the Product. Products returned without a copy of the original purchase receipt will be refused.  All returns made within the first (14) days upon Purchasing date will receive a full refund. After (14) days, the 30 day Return/Exchange policy will be applied, and a 20% restocking fee will be issued for all returns/exchanges.· If the product is custom size sign such as using more than 6 modules in horizontal ways and using more than 1 row  length of the modules in height. We need to applied 30% restocking fee after the payment made by the buyer(s). Customers are reliable for shipping costs. If you purchased the item was offered with free shipping, the original shipping & handling fees will be charged to the buyer. ESIGNLAB LLC reserves all the rights to modify or change this warranty without notice at anytime.